Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Hubli; On-site; INR 279,000 - 446,000; Full time

Job summary

AU Small Finance Bank Limited in Hubballi invites applications for a Relationship Officer Gold Loan. You will manage relationship with gold loan customers, oversee day-to-day operations, ensure adherence to banking standards, and strive for high service quality.

The role requires 2 to 6 years in banking, travel as needed, and collaboration with branch teams. You will also contribute to reporting, training, and compliance with RBI guidelines during standard banking hours.

Qualifications

• 2–6 years of experience in Banking/Financial Services
• Relationship Officer Gold Loan experience preferred
• Excellent communication and customer service skills
• Knowledge of RBI guidelines and recoveries

Responsibilities

• Manage relationship officer gold loan operations and customer interactions
• Support team initiatives, training, and reporting
• Ensure compliance with banking standards

Skills

Communication

Analytical Thinking

Customer Orientation

Negotiation

Education

Category

Field specialization

Degree

Academic score

Institution tier

Tools

MS Office

CRM tools

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Office Location: HUBBALLI Hubli

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: