Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Pudukkottai; On-site; INR 350,000 - 600,000; Full time

Job summary

AU Small Finance Bank Limited in Pudukkottai, Tamil Nadu, is seeking a Relationship Officer for Gold Loan operations. The role centers on customer interactions, loan processing, and ensuring compliance with banking standards. You will manage core responsibilities related to gold loan activities and contribute to branch operations efficiency.

The position requires 2 to 6 years in banking/financial services with a focus on relationship management and adherence to RBI guidelines.

Qualifications

• Banking knowledge of products, regulatory norms and recovery procedures.
• Experience in relationship management and gold loan operations.
• Strong communication and customer service orientation.

Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.
• Support team initiatives, training, and reporting.

Skills

Communication

Analytical Thinking

Customer Orientation

Tools

MS Office

CRM tools

Negotiation

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Office Location: Pudukottai Pudukkottai

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies