Relationship Officer Gold Loan

AU Small Finance Bank; Thanjavur; On-site; INR 300,000 - 540,000; Full time

Job summary

AU Small Finance Bank is seeking a Relationship Officer for Gold Loan operations at Pattukottai, Tamil Nadu. You will manage customer interactions, ensure smooth processing of gold loans, and support related team initiatives from an on-site branch.

Ideal candidates have 2–6 years in banking, strong communication, and knowledge of regulatory guidelines. The role emphasizes compliance, reporting, and customer service excellence within standard banking hours.

Qualifications

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Experience: 2–6 years in related roles
• Knowledge: Banking products, regulatory norms, recovery procedures
• Skills: MS Office, CRM tools, negotiation

Responsibilities

• Manage relationship officer gold loan operations and customer interactions.
• Support team initiatives, training, and reporting.
• Ensure compliance with RBI and internal policies

Skills

Communication

Analytical Thinking

Customer Orientation

Negotiation

Tools

MS Office

CRM tools

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Office Location: Pattukottai Pattukkottai

Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities:

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities:

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.