Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Tamil Nadu; On-site; INR 350,000 - 650,000; Full time

Job summary

AU Small Finance Bank Limited invites applications for a Relationship Officer Gold Loan at Thirupattur, Tamil Nadu. You will manage gold loan relations, interact with customers, and ensure smooth operations aligned with banking standards. Travel may be required.

The role emphasizes compliance, data accuracy, and effective customer service, with a focus on recovery and regulatory adherence. Join a hands-on team working across branch and field operations within standard banking hours.

Responsibilities

• Manage relationship officer gold loan operations and customer interactions.
• Ensure compliance with RBI and internal banking policies.
• Support recovery efforts and maintain regulatory adherence.
• Collaborate with branch team to improve customer experience.

Skills

MS Office

CRM tools

Negotiation

Job description

Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Gold Loan
Office Location: THIRUPATTUR Thirupattur
Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence

Required Competencies: Communication, Analytical Thinking, Customer Orientation

Required Knowledge: Banking products, regulatory norms, recovery procedures

Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: