Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Anakapalli; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for Gold Loan operations in Anakapalle. The role focuses on managing customer interactions, ensuring compliance with banking standards, and driving operational efficiency in gold loan processes.

The candidate should possess 2–6 years of experience in banking/financial services, with strong communication and analytical skills, and familiarity with MS Office and CRM tools.

Qualifications

• 2–6 years of experience in Banking/Financial Services.
• Knowledge of RBI norms and recovery procedures.

Responsibilities

• Handle relationship officer gold loan operations and ensure compliance with banking standards.
• Interact with customers to improve operational efficiency and service quality.

Skills

Communication

Analytical Thinking

Customer Orientation

Tools

MS Office

CRM tools

Negotiation

Job description

Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Gold Loan
Office Location: Anakapalle Anakapalle
Position description: Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:


• Reporting Department:

Educational Qualifications Preferred

• Category:


• Field specialization:


• Degree:


• Academic score:


• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services


• Role: Relationship Officer Gold Loan


• Years of experience: 2 to 6

Key Performance Indicators: Customer satisfaction, recovery rate, compliance adherence
Required Competencies: Communication, Analytical Thinking, Customer Orientation
Required Knowledge: Banking products, regulatory norms, recovery procedures
Required Skills: MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work


• Other: Problem-solving, multitasking

Work Environment Details: Branch/Field/Operations Office

Specific Requirements

• Travel: Yes


• Vehicle: Preferred
  


• Work Permit: NA

Other Details

• Pay Rate:


• Contract Types: Full-time


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal policies


• Union Affiliation: