Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Nalanda; On-site; INR 350,000 - 490,000; Full time

Job summary

AU Small Finance Bank Limited for a Relationship Officer - Gold Loan at Rajapalayam. You will manage gold loan customer interactions, ensure banking standards compliance, and drive operational efficiency.

The role requires 2–6 years in banking/financial services, strong communication, and proficiency in MS Office and CRM tools. Travel may be involved, and banking hours apply.

Qualifications

• 2–6 years of experience in Banking/Financial Services.
• Relationship Officer for Gold Loan in banking required.
• Strong communication and customer orientation.

Responsibilities

• Manage relationship officer gold loan operations and customer interactions.
• Ensure compliance with RBI regulations and internal policies.
• Support team initiatives, training, and reporting.

Skills

Communication

Analytical Thinking

Customer Orientation

Negotiation

Tools

MS Office

CRM tools

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Gold Loan

Office Location:

RAJAPALAYAM Rajapalayam

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:


• Reporting Department:

Educational Qualifications Preferred

• Category:


• Field specialization:


• Degree:


• Academic score:


• Institution tier:

Required Certification/s

Required Training/s:

Required Work Experience

• Industry: Banking/Financial Services


• Role: Relationship Officer Gold Loan


• Years of experience: 2 to 6

Key Performance Indicators:

Customer satisfaction, recovery rate, compliance adherence

Required Competencies:

Communication, Analytical Thinking, Customer Orientation

Required Knowledge:

Banking products, regulatory norms, recovery procedures

Required Skills:

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work


• Other: Problem-solving, multitasking

Work Environment Details:

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes


• Vehicle: Preferred


• Work Permit: NA

Other Details

• Pay Rate:


• Contract Types: Full-time


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal policies


• Union Affiliation: