Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Delhi; On-site; INR 400,000 - 640,000; Full time

Job summary

AU Small Finance Bank Limited in Delhi invites an experienced Relationship Officer for Gold Loan operations. You will manage customer interactions and ensure compliance with RBI and internal policies, driving operational efficiency in gold loan processes.

The role requires 2 to 6 years in banking, strong communication, CRM proficiency, and willingness to travel. Branch/Field/Operations Office environment with standard banking hours.

Qualifications

• Experience in banking/financial services with a focus on gold loan is preferred.
• Strong communication, analytical thinking and customer orientation are essential.
• Knowledge of RBI norms and recovery procedures is desirable.

Responsibilities

• Manage relationship officer gold loan operations and customer interactions.
• Support training, reporting, and compliance with RBI/internal policies.

Skills

Communication

Analytical Thinking

Customer Orientation

Tools

MS Office

CRM tools

Negotiation

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Gold Loan

Office Location:

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s

Required Training/s:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators:

Customer satisfaction, recovery rate, compliance adherence

Required Competencies:

Communication, Analytical Thinking, Customer Orientation

Required Knowledge:

Banking products, regulatory norms, recovery procedures

Required Skills:

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details:

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: