Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Narsampet mandal; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Travel flexibility

Vehicle preferred

Job summary

AU Small Finance Bank Limited is hiring a Relationship Officer for Gold Loan to manage customer interactions and loan operations at the Narsampet location. You will drive client relationships, verify documentation, and ensure timely processing in line with banking standards.

The role requires 2–6 years of relevant experience, travel as needed, and a readiness to work during standard banking hours. A proactive, compliant, customer-focused mindset is essential for success.

Qualifications

• Strong communication and interpersonal abilities.
• Ability to analyze information and make sound judgments.
• Customer-centric approach with problem-solving skills.

Responsibilities

• Handle relationship officer gold loan operations and customer interactions.
• Ensure compliance with RBI and internal policies and procedures.

Skills

Communication

Analytical Thinking

Customer Orientation

Tools

MS Office

CRM tools

Job description

Group Company: AU Small Finance Bank Limited

Designation

Relationship Officer Gold Loan

Office Location

Narsampet Narsampet

Position description

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators

Customer satisfaction, recovery rate, compliance adherence

Required Competencies

Communication, Analytical Thinking, Customer Orientation

Required Knowledge

Banking products, regulatory norms, recovery procedures

Required Skills

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: