Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Umred; On-site; INR 300,000 - 600,000; Full time

Job summary

AU Small Finance Bank Limited in India is seeking a Relationship Officer for Gold Loan operations. You will manage customer interactions, ensure compliance with banking standards, and drive operational efficiency at branch and field levels.

The role requires 2 to 6 years of experience in banking/financial services, with strong communication, analytical thinking, and familiarity with CRM tools. Travel may be required; full-time position.

Qualifications

• Experience in Banking/Financial Services is required.
• Relationship Officer Gold Loan experience preferred.
• 2–6 years of relevant work experience.

Responsibilities

• Handle relationship officer gold loan operations and ensure compliance with banking standards.
• Interact with customers and support reporting and training.

Skills

Negotiation

Tools

MS Office

CRM tools

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Gold Loan

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators:

• Customer satisfaction
• Recovery rate
• Compliance adherence

Required Competencies:

• Communication
• Analytical Thinking
• Customer Orientation

Required Knowledge:

• Banking products
• Regulatory norms
• Recovery procedures

Required Skills:

• MS Office
• CRM tools
• Negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details:

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: