Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Kurukshetra; On-site; INR 300,000 - 420,000; Full time

Job summary

AU Small Finance Bank Limited seeks a Relationship Officer for Gold Loan to manage customer interactions and drive operational efficiency across branch and field settings.

Ideal candidates bring 2–6 years in banking, strong communication, and knowledge of gold loan processes, with adherence to RBI norms and internal policies.

Qualifications

• 2–6 years of banking/financial services experience.
• Knowledge of gold loan processes and policies.
• Excellent communication and customer orientation.

Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.
• Support team initiatives, training, and reporting.

Skills

MS Office

CRM tools

Negotiation

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Gold Loan

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators:

Customer satisfaction, recovery rate, compliance adherence

Required Competencies:

Communication, Analytical Thinking, Customer Orientation

Required Knowledge:

Banking products, regulatory norms, recovery procedures

Required Skills:

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details:

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: