Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Madhira; On-site; INR 350,000 - 550,000; Full time

Job summary

AU Small Finance Bank Limited in Madhira invites a Relationship Officer for Gold Loan to manage customer interactions and loan operations.

You will ensure compliance with RBI and internal policies, drive customer satisfaction, and support reporting. This full-time role requires 2–6 years in banking, strong communication and negotiation skills, and willingness to travel.

Qualifications

• Experience in Banking/Financial Services sector.
• 2 to 6 years of relevant work experience.
• Knowledge of RBI regulations and internal policies.
• Proficiency with MS Office and CRM tools.

Responsibilities

• Manage relationship officer gold loan operations and customer interactions.
• Support team initiatives, training, and reporting.
• Ensure compliance with banking standards.

Skills

Communication

Analytical Thinking

Customer Orientation

Negotiation

Tools

MS Office

CRM tools

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Gold Loan

Office Location:

Madhira Madhira

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.

Additional Responsibilities

• Support team initiatives, training, and reporting.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6

Key Performance Indicators:

Customer satisfaction, recovery rate, compliance adherence

Required Competencies:

Communication, Analytical Thinking, Customer Orientation

Required Knowledge:

Banking products, regulatory norms, recovery procedures

Required Skills:

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking

Work Environment Details:

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: