Relationship Officer Gold Loan

AU SMALL FINANCE BANK; Khargone; On-site; INR 350,000 - 520,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for Gold Loans to manage customer interactions and ensure efficient operation in a branch/field environment. The role emphasizes adherence to banking standards and RBI guidelines, with a focus on service quality and recovery performance.

Ideal candidates have 2–6 years in banking, strong communication, analytical thinking, and customer orientation, and are able to travel as required.

Qualifications

• Industry: Banking/Financial Services.
• Role: Relationship Officer Gold Loan.
• Experience: 2 to 6 years.

Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.
• Support team initiatives, training, and reporting.

Skills

Communication

Analytical Thinking

Customer Orientation

Tools

CRM tools

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Gold Loan

Office Location:

Position description:

Responsible for relationship officer gold loan operations and ensuring compliance with banking standards.

Primary Responsibilities

• Manage core responsibilities related to relationship officer gold loan, customer interaction, and operational efficiency.
  

Additional Responsibilities

• Support team initiatives, training, and reporting.
  

Reporting Team

• Reporting Designation:
• Reporting Department:
  

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:
  

Required Certification/s

Required Training/s:

Required Work Experience

• Industry: Banking/Financial Services
• Role: Relationship Officer Gold Loan
• Years of experience: 2 to 6
  

Key Performance Indicators:

Customer satisfaction, recovery rate, compliance adherence

Required Competencies:

Communication, Analytical Thinking, Customer Orientation

Required Knowledge:

Banking products, regulatory norms, recovery procedures

Required Skills:

MS Office, CRM tools, negotiation

Required Abilities

• Physical: Normal office work
• Other: Problem-solving, multitasking
  

Work Environment Details:

Branch/Field/Operations Office

Specific Requirements

• Travel: Yes
• Vehicle: Preferred
• Work Permit: NA
  

Other Details

• Pay Rate:
• Contract Types: Full-time
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: