Relationship Officer - Business Development and Client Relationship Management

Muthoot Fincorp Limited; Guntur District; On-site; INR 300,000 - 500,000; Full time

Job summary

Muthoot FinCorp Limited is seeking a Senior Relationship Officer to source business from the open market and connectors, driving growth while maintaining quality portfolios. The role requires building relationships with referral partners and ensuring regulatory compliance across processing centers.

The officer will work to meet targets and expand the micro LAP portfolio by identifying opportunities and managing key stakeholders within the assigned area.

Qualifications

• Clear communication in local language and English.
• Understanding of the local geographical market.
• Knowledge of mortgage lending products, processes and regulations.
• Awareness of latest regulatory norms.

Responsibilities

• Drive business growth by identifying new opportunities and relationships.
• Source and empanel new connectors monthly to scale micro LAP business.
• Cold calling and daily sales activities to generate leads and generate business.
• Develop and nurture relationships with referral partners and connectors.

Skills

Communication skills

Local market knowledge

Regulatory awareness

Interpersonal skills

Education

Any Graduate/Non Graduate

Job description

Senior Relationship Officer Relationship Officer Role Profile

Role Title: Relationship Officer Designation: Relationship Officer Function: SULB/ Business Administrative Reporting: Branch Business Manager Functional Reporting: Branch Business Manager Dec 2024

Job Purpose

The primary responsibility of the Relationship Officer is to source business from the open market and connectors to achieve business targets as per the organizational goal.

ROLE SPECIFICATION

Role Title Relationship Officer Employee Interviewed Reports To Branch Business Manager Company Muthoot FinCorp Limited Function/Department Secured & Unsecured Lending Business Written By Johnson & Parthasarthi Approved By (Jobholder) Approved By (Immediate Superior) Date (Written On) 11 th Dec’24

ROLE SUMMARY

Relationship officer is to source business from the open market and connectors to achieve business targets as per the organizational goal. Relationship Officer will be responsible for maintaining quality portfolios across all the processing centers. RO needs to follow all necessary regulatory requirements and compliance.

ORGANIZATIONAL CHART KEY RESPONSIBILITIES

• Business Development Drive business growth by identifying new business opportunities, developing relationships with key stakeholders.
• He needs to source and empanel new connectors on every month To find new micro markets and empanel good quality referral partners to scale up Micro LAP business.
• Work in the Area assigned by the Branch Business Manager and generate leads Cold Calling to the potential customer base to generate business Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationships with the Referral Partners and Connectors.

KEY CHALLENGES

Technology

KEY DECISIONS TAKEN

NIL

KEY INTERACTIONS

• Internal Stakeholders
• External Stakeholders
• Credit
• Legal
• Technical
• Operations
• Customers
• Connectors
• External Legal team
• TEAL MAATRUM (legal & technical)

KEY ROLE DIMENSIONS

Geographical Coverage- No of Direct Reportees- Total Team Size - Portfolio - 50 to 100 KM Nill Nill

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

• Good communication, including local language and interpersonal skills.
• Good understanding of the local geographical market.
• Knowledge of business mortgage loans, products, processes, and regulations
• Knowledge upgrading on latest regulatory norms.
• Good in collaboration with internal & external partners.

EDUCATION / EXPERIENCE

Minimum Qualification: Any Graduate/Non Graduate Nature of Experience: 6 months to 1+ Years experience in similar industry.