RELATIONSHIP OFFICER

Muthoot Fincorp Ltd.; Kakinada; On-site; INR 300,000 - 500,000; Full time

Job summary

Muthoot Fincorp Ltd in Kakinada, Andhra Pradesh, is seeking a dynamic sales professional to drive customer acquisition for Micro LAP and gold-backed secured loans (Suvarna). The role focuses on finding micro markets, building referral partner networks, and providing doorstep service.

You will manage the customer journey, nurture relationships, and support end-to-end loan processing while cross-selling insurance to protect customers' property, health, and life.

Qualifications

• Strong presentation skills.
• Relationship Building and Stakeholder Management.
• Process Knowledge/Orientation.
• Cross Selling / Upselling Skills.
• Business Development.
• Communication Skills - Proficiency in local language and English.

Responsibilities

• Find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna).
• Work in the Area assigned by the Branch Business Manager and generate leads.
• Cold Calling to the potential customer base to generate business.
• Daily Sales Calls as per the Plan submitted to BBM.
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors.
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business.
• To give doorstep service to customers - at their residence or office.
• To learn the Organization's policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager.
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch.
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Skills

Strong presentation skills

Relationship Building

Stakeholder Management

Process Knowledge

Cross Selling / Upselling

Business Development

Communication Skills (local language +

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers - at their residence or office.
• To learn the Organization's policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills - Proficiency in local language and English