RELATIONSHIP OFFICER

Muthoot Fincorp; Palamaneru; On-site; INR 400,000 - 600,000; Full time

Job summary

SULB Muthoot Fincorp is seeking a field sales professional to develop micro markets, empanel referral partners, and drive loan products in the assigned area. You will generate leads, cold call prospects, and maintain relationships with partners while representing the company in the local market.

The role emphasizes end-to-end loan processing support, customer service at residence or office, and proactive market scouting to identify opportunities and report to the Branch Business Manager.

Qualifications

• Strong presentation skills.
• Relationship building and stakeholder management.
• Process knowledge and orientation.
• Cross selling and upselling skills.
• Business development focus and drive.
• Excellent communication in local language and English.

Responsibilities

• Find new micro markets and empanel referral partners to scale up Micro LAP and Gold-backed loans.
• Work in the assigned area and generate leads.
• Cold calling to build the customer base.
• Daily sales calls as per plan.
• Nurture and develop strong relationships with referral partners.
• Manage customer journey through sales and product championships.

Skills

Presentation skills

Relationship building

Process orientation

Cross selling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English