Job Description Relationship Officer / Relationship Manager (RO/RM)
1. Position Details
- Designation: Relationship Officer / Relationship Manager (RO/RM)
- Min Experience- 6 months in HL/ LAP
- CTC- Upto 3.5 LPA
- Department: Sales
- Level: Executive / Senior Executive
- Location: Hyderabad/ Vijaywada/ Kurnool/ Hyderabad - Patancheruvu
- Reporting To: Branch Sales Manager
- Area of Operation: Branch Location
2. Purpose of the Role
Responsible for achieving sales targets through various channels of business, including direct relationships.
3. Key Responsibilities
Critical Activities
- Coordinate with the Branch Sales Manager (BSM) and sourcing team to ensure proper documentation and file preparation.
- Ensure 100% compliance with company policies, procedures, guidelines, applicable legislation, and local governance requirements.
- Maintain relationships with connectors, builders, and customers.
- Conduct marketing activities and promotional campaigns to generate leads.
Routine Activities
- Conduct daily client meetings, update details in the app, and ensure lead conversion.
- Collect KYC documents, NOI, and other required customer documents.
- Prepare customer files and ensure completion of all required formalities.
- Coordinate with the Credit, Legal, and technical teams to complete formalities.
- Prepare files for sanctions.
4. Educational Qualifications, Skills and Experience
- Educational Qualification: Undergraduate / Graduate
- Prior Experience: Minimum 6 months of experience in sales of HL/LAP.
- Domain Knowledge:
- Understanding the Home Loan market.
- Knowledge of regulatory aspects of home loans.
- IT Skills: Basic knowledge of MS Office.
- Additional Certifications / Training: Not specified.
5. Required Competencies
Behavioural Competencies
- Leadership
- Assertion
- Aggression
- People Management
- Customer Orientation
- Interpersonal and Relationship Management Skills
Technical Competencies
- Product Knowledge
- Local Area Knowledge
- Knowledge of KYC Documents