Relationship Officer Branch Banking

AU Small Finance Bank; Purnia; On-site; INR 350,000 - 520,000; Full time

Job summary

AU Small Finance Bank Limited seeks a Relationship Officer for Branch Banking to manage customer relationships at the branch level and ensure highest customer satisfaction.

You will cross-sell banking products, help the branch achieve targets, and ensure compliance with RBI norms while addressing customer queries and complaints across assigned locations in India.

Qualifications

• Banking/FS experience preferred; 2–5 years.
• Academic criteria: minimum 50% in academics; Tier 1/2 institutes.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products to customers.
• Achieve and contribute to branch targets.
• Ensure compliance with RBI and banking norms.
• Handle customer queries and complaints.

Skills

Relationship building

Communication

Sales Orientation

Problem-solving

Education

Academic score: Minimum 50% throughout academics

Institution tier: Tier 1 / Tier 2

Field specialization

Degree

Tools

MS Office tools

Job description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: 2885- Kolkata-Kasba Kolkata , AC MARKET HOWRAH Howrah , Ballygunge Kolkata Kolkata , Bangur Avenue Kolkata Kolkata , Behala Kolkata Kolkata , Burrabazar Kolkata Kolkata , City Centre Paschim Bardhaman , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dum Dum North 24 Parganas , Dunlop North 24 Parganas North 24 Parganas , Fancy Bazaar Guwahati Guwahati , GS Road Guwahati Guwahati , Gariahat Kolkata Kolkata , Howrah Howrah , Jessore Road Madhyamgram Madhyamgram , Kankurgachi Kolkata Kolkata , Near Curzon Gate Bardhaman , Near Shahid Chowk Paschim Bardhaman , New Town Kolkata New Town , Phoolbagan Kolkata Kolkata , Prince Anwar Shah Road Kolkata , Rash Behari Avenue Kolkata Kolkata , SF Road Darjeeling , Salt Lake Sector 1 Kolkata Kolkata , Salt Lake Sector 2 Kolkata Kolkata , Salt Lake Sector 3 Kolkata , Santoshpur Kolkata Kolkata , Sarat Bose Road Kolkata Kolkata , Sevoke Road Darjeeling , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata , Tollygunge Kolkata Kolkata , Vip Road Kolkata Kolkata

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities:

• - Manage customer relationships
  - Cross-sell banking products
  - Achieve branch targets
  - Ensure compliance with banking norms
  - Handle customer queries and complaints

Additional Responsibilities:

• - Conduct market intelligence
  - Support branch operations
  - Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies:

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge:

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills:

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.