Branch Relationship Manager - Branch Banking

AU Small Finance Bank; Hyderabad; On-site; INR 450,000 - 600,000; Full time

Job summary

AU Small Finance Bank is seeking a customer-focused professional for branch-level relationship management. You will handle walk-in customers, cross-sell products like CASA and loans, and support daily branch operations to ensure service excellence.

Responsibilities include assisting with account opening, local marketing, lead generation, and maintaining MIS. Travel is minimal; work is in a branch setting with standard banking hours.

Qualifications

• Academic score: Minimum 50%.
• Institution tier: Tier 2 / Tier 3.
• Customer Service, Core Banking Systems training.

Responsibilities

• Handle walk-in customers and resolve queries.
• Cross-sell banking products ( CASA, loans, insurance ).
• Ensure customer satisfaction and retention.
• Support branch operations and compliance.
• Assist in account opening and documentation.
• Participate in local marketing activities.
• Generate leads for new accounts and services.
• Maintain MIS and reports.

Education

Academic score

Institution tier

Customer Service

Sales Drive

Interpersonal skills

Communication Skills

Attention to Detail

Teamwork

Tools

Core Banking Systems

MS Office

CRM usage

Job description

Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities:

• Handle walk-in customers and resolve queriesCross-sell banking products (CASA, loans, insurance)Ensure customer satisfaction and retentionSupport branch operations and complianceAssist in account opening and documentation

Additional Responsibilities:

• Participate in local marketing activitiesGenerate leads for new accounts and servicesMaintain MIS and reports

Educational qualifications preferred

• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s:

Customer Service, Core Banking Systems

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales, Teller
• Years of experience: 3 to 6

Key Performance Indicators:

Customer satisfaction scoreProduct cross-sell ratioAccount activation rateTAT adherenceCompliance score

Required Competencies:

Customer OrientationCommunication SkillsSales DriveAttention to DetailTeamwork

Required Knowledge:

Banking productsKYC normsBranch operationsCore banking systems

Required Skills:

Interpersonal skillsMS OfficeCRM usageProblem-solving

Required abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific requirements:

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details:

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies