Relationship Officer Branch Banking

AU Small Finance Bank; Fatehpur; Vor Ort; INR 279.000 - 502.000; Vollzeit

Zusammenfassung

AU Small Finance Bank Limited is seeking a Relationship Officer for Branch Banking to manage customer relationships at the branch level, cross-sell banking products, and help achieve branch targets. The role requires 2–5 years of experience in banking or financial services, with a focus on customer service and sales.

Travel up to 20% and a two-wheeler are often required. The ideal candidate will have knowledge of RBI regulations, strong communication skills, and the ability to work in a

Qualifikationen

• Banking product knowledge and RBI compliance basics.
• Knowledge of customer service principles.

Aufgaben

• Manage customer relationships at branch level.
• Cross-sell banking products and achieve branch targets.
• Ensure compliance with banking norms.
• Handle customer queries and complaints.
• Conduct market intelligence and support branch operations.

Kenntnisse

Relationship building

Communication

Sales Orientation

Problem Solving

Ausbildung

Academic score: minimum 50%

Education: Degree required

Institution tier: Tier 1/2

Tools

MS Office tools

Jobbeschreibung

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: 2885- Kolkata-Kasba Kolkata , AC MARKET HOWRAH Howrah , Ballygunge Kolkata Kolkata , Bangur Avenue Kolkata Kolkata , Behala Kolkata Kolkata , Burrabazar Kolkata Kolkata , City Centre Paschim Bardhaman , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dum Dum North 24 Parganas , Dunlop North 24 Parganas North 24 Parganas , Fancy Bazaar Guwahati Guwahati , GS Road Guwahati Guwahati , Gariahat Kolkata Kolkata , Howrah Howrah , Jessore Road Madhyamgram Madhyamgram , Kankurgachi Kolkata Kolkata , Near Curzon Gate Bardhaman , Near Shahid Chowk Paschim Bardhaman , New Town Kolkata New Town , Phoolbagan Kolkata Kolkata , Prince Anwar Shah Road Kolkata , Rash Behari Avenue Kolkata Kolkata , SF Road Darjeeling , Salt Lake Sector 1 Kolkata Kolkata , Salt Lake Sector 2 Kolkata Kolkata , Salt Lake Sector 3 Kolkata , Santoshpur Kolkata Kolkata , Sarat Bose Road Kolkata Kolkata , Sevoke Road Darjeeling , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata , Tollygunge Kolkata Kolkata , Vip Road Kolkata Kolkata

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities:

• - Manage customer relationships
  - Cross-sell banking products
  - Achieve branch targets
  - Ensure compliance with banking norms
  - Handle customer queries and complaints

Additional Responsibilities:

• - Conduct market intelligence
  - Support branch operations
  - Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50% throughout academics
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

• - Customer satisfaction
• - Cross-sell ratio
• - Branch targets
• - Compliance score

Required Competencies:

• - Customer Centricity
• - Communication
• - Sales Orientation
• - Problem Solving

Required Knowledge:

• - Banking products
• - Regulatory norms
• - Customer service principles

Required Skills:

• - Relationship building
• - Communication
• - MS Office tools
• - Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.