Relationship Officer Branch Banking

AU Small Finance Bank; Tiruchirappalli; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

AU Small Finance Bank is seeking a Branch-based Customer Relationship Manager to manage customer relationships, cross-sell banking products, and achieve branch targets within a dynamic retail banking environment.

The role emphasizes customer satisfaction, regulatory compliance, and effective handling of queries, complaints, and market insights to support branch operations and promotional campaigns.

Qualifications

• 2–5 years of experience in banking or financial services.
• Experience in customer service and sales roles.
• Willingness to travel up to 20% and work in a branch environment.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products.
• Achieve branch targets.
• Ensure compliance with banking norms.
• Handle customer queries and complaints.
• Conduct market intelligence.
• Support branch operations.
• Participate in promotional campaigns.

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Education

Minimum 50% academics

Tier 1 / Tier 2 institution

Job description

Position description:

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities:

• Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities:

• Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Academic score:

Minimum 50% throughout academics

Institution tier:

• Tier 1 / Tier 2

Required Certification/s:

NA

Required Training/s:

Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

• Customer satisfaction
• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies:

• Customer Centricity
• Communication
• Sales Orientation
• Problem Solving

Required Knowledge:

• Banking products
• Regulatory norms
• Customer service principles

Required Skills:

• Relationship building
• Communication
• MS Office tools
• Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.