Relationship Officer Branch Banking

AU Small Finance Bank; Dehradun; On-site; INR 240,000 - 480,000; Full time

Job summary

AU Small Finance Bank invites applications for a branch-based Customer Service/Sales role in Dehradun. You will manage customer relationships, cross-sell banking products, and work towards achieving branch targets while ensuring compliance with banking norms.

The role requires handling queries and contributing to promotional campaigns. Ideal candidates have 2–5 years in Banking/Financial Services with strong communication, relationship-building, and problem-solving skills.

Qualifications

• Minimum 50% in academics throughout.
• Banking/Financial services customer service or sales exposure is preferred.
• 2–5 years of work experience in relevant roles.

Responsibilities

• Manage customer relationships in the branch.
• Cross-sell banking products to customers.
• Achieve branch targets and contribute to branch profitability.
• Ensure compliance with banking norms and RBI regulations.
• Handle customer queries and complaints professionally.
• Conduct market intelligence to identify opportunities.
• Support branch operations and promotional campaigns.

Skills

Relationship building

Communication

MS Office tools

Problem-solving

Education

Academic score 50%

Institution tier Tier 1/ Tier 2

Tools

MS Office

Job description

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• - Cross-sell banking products
• - Achieve branch targets
• - Ensure compliance with banking norms
• - Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• - Support branch operations
• - Participate in promotional campaigns

Academic score

Minimum 50% throughout academics

Institution tier

• Institution tier: Tier 1 / Tier 2

Required Certification/s

NA

Required Training/s

Banking Operations Training (preferred)

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators

• Customer satisfaction
• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies

• Customer Centricity
• Communication
• Sales Orientation
• Problem Solving

Required Knowledge

• Banking products
• Regulatory norms
• Customer service principles

Required Skills

• Relationship building
• Communication
• MS Office tools
• Problem-solving

Required abilities

• Physical: NA
• Other: High adaptability

Work Environment Details

Branch-based role with regular customer interactions

Specific requirements

• Travel: Yes up to 20% of the time
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.