Branch Relationship Manager - Branch Banking

AU Small Finance Bank; Howrah; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Fixed + Incentives

Job summary

AU Small Finance Bank in India seeks a branch-based Customer Service professional to manage customer relationships, handle walk-in queries, and support daily branch operations with a focus on service excellence.

The role involves cross-selling CASA, loans, and insurance, assisting in account opening, and ensuring compliance. You will contribute to local marketing and lead generation while maintaining accurate MIS.

Qualifications

• 3 to 6 years of experience in Banking/Financial Services.
• Roles include Customer Service, Sales, Teller.
• Experience with branch operations and documentation.
• Willingness to travel locally and handle two-wheeler logistics.

Responsibilities

• Handle walk-in customers and resolve queries.
• Cross-sell banking products (CASA, loans, insurance).
• Ensure customer satisfaction and retention.
• Support branch operations and compliance.
• Assist in account opening and documentation.
• Participate in local marketing activities.
• Generate leads for new accounts and services.
• Maintain MIS and reports.

Skills

Interpersonal skills

MS Office

CRM usage

Problem-solving

Education

Academic score 50%

Institution tier Tier 2/3

Tools

Core Banking Systems

Job description

Position description:

Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities:

• Handle walk-in customers and resolve queries
• Cross-sell banking products (CASA, loans, insurance)
• Ensure customer satisfaction and retention
• Support branch operations and compliance
• Assist in account opening and documentation

Additional Responsibilities:

• Participate in local marketing activities
• Generate leads for new accounts and services
• Maintain MIS and reports

Educational qualifications preferred

• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s:

Customer Service, Core Banking Systems

Required work experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales, Teller
• Years of experience: 3 to 6

Key Performance Indicators:

• Customer satisfaction score
• Product cross-sell ratio
• Account activation rate
• TAT adherence
• Compliance score

Required Competencies:

• Customer Orientation
• Communication Skills
• Sales Drive
• Attention to Detail
• Teamwork

Required Knowledge:

• Banking products
• KYC norms
• Branch operations
• Core banking systems

Required Skills:

• Interpersonal skills
• MS Office
• CRM usage
• Problem-solving

Required abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies