Relationship Officer Branch Banking

AU SMALL FINANCE BANK; Kolkata Metropolitan Area; On-site; INR 400,000 - 650,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Relationship Officer for Branch Banking to actively manage customer relationships, cross-sell banking products, and help achieve branch targets. The role requires strong communication, customer-centricity, and knowledge of banking operations.

The position is branch-based with regular customer interactions across Kolkata and Howrah areas, with two-wheeler travel and RBI compliance responsibilities.

Qualifications

• Bachelor's degree preferred (B.Com) or equivalent.
• Strong communication and customer-facing skills.
• Knowledge of banking products and RBI guidelines is desirable.

Responsibilities

• Manage customer relationships at the branch level.
• Cross-sell banking products to customers.
• Achieve branch targets and ensure regulatory compliance.

Skills

Customer Centricity

Communication

Sales Orientation

Problem Solving

Relationship building

MS Office tools

Education

B.Com

Tools

MS Office

Job description

• Industry: Banking, Financial Services
• Role: Customer Service, Sales

Group Company:

AU Small Finance Bank Limited

Designation:

Relationship Officer Branch Banking

Office Location:

AC MARKET HOWRAH Howrah , Clive Row Kolkata , Dalhousie Kolkata Kolkata , Dunlop North 24 Parganas North 24 Parganas , Howrah Howrah , Shakespeare Sarani Kolkata Kolkata , Shyam Bazar Kolkata Kolkata

Position description:

Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

• - Manage customer relationships
• Cross-sell banking products
• Achieve branch targets
• Ensure compliance with banking norms
• Handle customer queries and complaints

Additional Responsibilities

• - Conduct market intelligence
• Support branch operations
• Participate in promotional campaigns

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree: B.Com Preferred.
• Academic score:
• Institution tier:

Required Certification/s:

NA

Required Training/s:

Banking Operations Training (preferred)

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales
• Years of experience: 2 to 5

Key Performance Indicators:

- Customer satisfaction

• Cross-sell ratio
• Branch targets
• Compliance score

Required Competencies:

- Customer Centricity

• Communication
• Sales Orientation
• Problem Solving

Required Knowledge:

- Banking products

• Regulatory norms
• Customer service principles

Required Skills:

- Relationship building

• Communication
• MS Office tools
• Problem-solving

Required Abilities

• Physical: NA
• Other: High adaptability

Work Environment Details:

Branch-based role with regular customer interactions

Specific Requirements

• Travel: Yes
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Performance-based Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: