Branch Relationship Manager Branch Banking

AU SMALL FINANCE BANK; Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Branch Relationship Manager for branch banking to manage customer relationships and ensure high service standards. You will cross-sell CASA, loans, and insurance while supporting operations and compliance.

You’ll handle walk-in customers, open accounts, and generate local leads, with a focus on customer satisfaction and retention in a busy urban branch network.

Qualifications

• 3–6 years of banking/FSI experience
• Customer service & cross-selling focus
• Knowledge of RBI norms & KYC basics

Responsibilities

• Handle walk-in customers and resolve queries
• Cross-sell banking products (CASA, loans, insurance)
• Support branch operations and compliance
• Assist in account opening and documentation
• Generate leads for new accounts and services
• Maintain MIS and reports

Skills

Interpersonal skills

MS Office

CRM usage

Problem-solving

Customer orientation

Communication skills

Sales drive

Attention to Detail

Teamwork

Education

Bachelor's degree

Academic score 50%+

Tier 2/3 institutions

Tools

Core Banking Systems

MS Office

CRM usage

Job description

Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Manager Branch Banking

Office Location: Ashok Nagar 6th Avenue Chennai , Banjara Hills Hyderabad Hyderabad , Bhopal Asset Center Bhopal , Bhulabhai Desai Road Mumbai , Delhi Kirti Nagar Delhi , Faridabad Faridabad , Guntur Guntur , KHADAKPADA KALYAN Thane , Karol Bagh Delhi Delhi , MIRA ROAD BRANCH Mumbai , Mahim Mumbai , Pachpedi Naka Raipur Raipur , Palarivattom Kochi , Panjim Panjim , Sector 110 Noida Noida , Vanasthalipuram Phase 1 Hyderabad Hyderabad

Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

• Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation

Additional Responsibilities

• Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales, Teller
• Years of experience: 3 to 6

Key Performance Indicators: Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score

Required Competencies: Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork

Required Knowledge: Banking products KYC norms Branch operations Core banking systems

Required Skills: Interpersonal skills MS Office CRM usage Problem-solving

Required Abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: