Relationship Officer

Utkarsh Small Finance Bank; Siwan, Deoria, Mathura; On-site; INR 279,000 - 446,000; Full time

Job summary

Utkarsh Small Finance Bank invites applications for a role focused on sourcing Micro LAP clients in Bihar. You will build and maintain strong relationships with existing and prospective customers, addressing queries and ensuring timely solutions.

You will also explain loan provisions, assist in completing contracts, and strive to meet monthly and quarterly sales targets as part of a growth-driven microfinance team.

Qualifications

• Understanding customer needs and responding to customer queries & issues to ensure customer satisfaction.
• Completion of loan contracts by explaining provisions to applicant and ensure documentation.

Responsibilities

• To source Micro LAP clients in line with the business plan
• Build and maintain strong relationships with existing and potential customers.
• Handle customer queries, follow-up, provide timely solution and achieve monthly & Quarterly sales targets.

Skills

Customer focus

Documentation handling

Job description

Role & Responsibilities

• To source Micro LAP clients in line with the business plan
• Build and maintain strong relationships with existing and potential customers.
• Handle customer queries, follow-up, provide timely solution and achieve monthly & Quarterly sales targets.

Preferred Candidate Profile

• Understanding customer needs and responding to customer queries & issues to ensure customer satisfaction
• Completion of loan contracts by explaining provisions to applicant and ensure documentation