RELATIONSHIP OFFICER

PeopleStrong; Kamareddy; On-site; INR 300,000 - 500,000; Full time

Job summary

PeopleStrong in India seeks a field sales professional to drive customer acquisition, manage the customer journey, and activate referral partners to generate new business.

You will identify micro markets, empanel referral partners, cold call potential customers, and provide doorstep service while aligning with branch managers.

This role emphasizes relationship building, cross selling, and end-to-end loan processing support.

Qualifications

• Strong presentation skills and ability to communicate in local language and English.
• Relationship building and stakeholder management experience.
• Process knowledge and orientation for sales workflows.
• Cross selling and upselling skills to grow loan business.
• Business development mindset with lead generation capabilities.
• Excellent communication across teams and with customers.

Responsibilities

• Deliver on customer acquisition through business development and sales efforts.
• Manage customer journey through sales initiatives and partner activation.
• Identify and empanel quality referral partners to scale micro LAP and gold-backed loan business.
• Generate leads in assigned area and conduct cold calls.
• Make daily sales calls as per plan and build relationships with referral partners.
• Provide doorstep service to customers and support end-to-end loan processing.
• Act as the bridge between customers and the branch, aiding collections.
• Promote insurance cross-sell to loan customers.

Skills

Presentation skills

Relationship Building

Stakeholder Management

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Job description

Deliver on Customer Acquisition through business development

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English