RELATIONSHIP OFFICER

PeopleStrong; Mahabubabad; On-site; INR 300,000 - 500,000; Full time

Job summary

SULB Muthoot Fincorp is seeking a Field Sales/BD associate to drive customer acquisition in the assigned area. You will identify micro markets, build a network of referral partners, and provide doorstep service for loan processing.

You will cold call, conduct daily sales calls, and manage the customer journey from lead to loan closure, while cross-selling insurance where appropriate. Fluency in local language and English is required.

Qualifications

• Strong presentation skills and ability to persuasively present offerings.
• Relationship building and stakeholder management across partners and customers.
• Clear understanding of processes and how to navigate them for loan processing.
• Cross selling / upselling skills to grow wallet share with customers.
• Proactive business development and lead generation in assigned areas.
• Excellent communication in local language and English.

Responsibilities

• Deliver on customer acquisition through business development.
• Find new micro markets and empanel quality referral partners to scale up Micro LAP business & Gold backed secured loans.
• Work in the area assigned by the Branch Business Manager and generate leads.
• Cold calling to potential customers to generate business.
• Daily sales calls as per plan submitted to BBM.
• Develop and nurture relationships with Referral Partners / Connectors.

Skills

Strong presentation skills

Relationship building

Stakeholder management

Process knowledge

Cross selling / upselling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English