RELATIONSHIP OFFICER

PeopleStrong; Warangal; On-site; INR 250,000 - 400,000; Full time

Job summary

SULB Muthoot Fincorp in Warangal seeks a results-driven sales professional to drive customer acquisition and loan-related services at the branch level. You will identify micro markets, empanel referral partners, and generate leads through cold calls and daily outreach.

Key duties include nurturing partner relationships, managing the customer journey, supporting end-to-end loan processing, and cross-selling insurance to protect customer assets. Local language and English communication essential.

Qualifications

• Strong presentation and communication skills.
• Ability to build relationships with referral partners and customers.
• Understanding of sales processes and cross-selling techniques.
• Proven capability in business development and market expansion.

Responsibilities

• Deliver on customer acquisition through targeted business development.
• Identify micro markets and empanel quality referral partners.
• Generate leads and perform cold calls to expand the customer base.
• Maintain daily sales calls as per plan with Branch Business Manager.
• Nurture relationships with referral partners and manage the customer journey.
• Support end-to-end loan processing and act as bridge between customers and branch.
• Cross-sell insurance to loan customers and be the face of the organization in the area.

Skills

Strong presentation

Relationship building

Stakeholder management

Process knowledge

Cross selling

Upselling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English