Relationship Officer

Godrej Capital; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Godrej Capital Limited is seeking a Relationship Officer for our Hyderabad on-site role. You will manage customer relationships, understand credit needs, and recommend suitable financial solutions aligned with policy.

Responsibilities include follow-ups, onboarding support, and coordinating with internal teams to ensure timely approvals. You will track leads and strive to meet sales and portfolio targets while maintaining high service standards.

Qualifications

• Strong business relationship management and stakeholder engagement.
• Foundational finance knowledge to understand credit products and documentation.
• Excellent verbal and written communication with customers and teams.
• Customer service focus with responsiveness and problem solving.
• Proven sales skills including lead generation and revenue achievement.
• Bachelor’s degree in Finance, Business, Economics or related field preferred.
• Experience in banking, NBFCs, housing finance, or MSME lending is an advantage.
• Familiarity with CRM tools and basic MS Office applications.

Responsibilities

• Manage and nurture customer relationships for Godrej Capital products.
• Engage with prospective and existing customers to understand needs.
• Guide onboarding and documentation, ensuring timely approvals and disbursements.
• Track leads, work toward sales and portfolio targets, maintain service standards.

Skills

Relationship management

Finance knowledge

Communication skills

Customer service

Sales

CRM tools

MS Office

Time management

Education

Bachelor’s degree in Finance/Business/Economics

Tools

CRM software

MS Office

Job description

Company Description

Godrej Capital is a digital-first, innovation-led non-banking financial company (NBFC) that builds fair, fast, and flexible financial solutions for modern India. Backed by the Godrej legacy of integrity and enterprise since 1897, the company focuses on creating responsive and accessible credit offerings for both businesses and individuals. Its vision is to enable inclusive and sustainable growth, with a strong emphasis on expanding access to credit for MSMEs that drive India’s economy. Through Godrej Finance and Godrej Housing Finance, Godrej Capital champions responsible lending, particularly in housing, to help more people secure their financial future. The company aspires to be the preferred financial partner for MSMEs and individuals across India, turning credit into a powerful catalyst for growth.

Role Description

The Relationship Officer is a full-time, on-site role based in Hyderabad, responsible for managing and nurturing customer relationships for Godrej Capital’s financial products and services. The role includes engaging with prospective and existing customers, understanding their credit and finance needs, and recommending suitable solutions in line with company policies. The Relationship Officer will conduct regular follow-ups, support customers throughout the onboarding and documentation process, and coordinate with internal teams to ensure timely approvals and disbursements. Daily activities also involve tracking leads, achieving sales and portfolio targets, maintaining high service standards, and ensuring compliance with regulatory and internal guidelines. The role requires proactive market outreach, participation in local networking or promotional activities, and ongoing relationship management to drive customer satisfaction and business growth.

Qualifications

• Candidates should possess strong Business Relationship Management skills, including stakeholder engagement and portfolio handling.
• Candidates should possess foundational Finance knowledge to understand credit products, risk parameters, and documentation requirements.
• Candidates should possess excellent Communication skills, both verbal and written, to interact effectively with customers and internal teams.
• Candidates should possess Customer Service skills, with a focus on responsiveness, problem-solving, and maintaining long-term relationships.
• Candidates should possess Sales skills, including lead generation, conversion, and achievement of revenue or volume targets.
• Relevant qualifications such as a bachelor’s degree in Finance, Business, Economics, or a related field are preferred.
• Prior experience in banking, NBFCs, housing finance, or MSME lending will be an advantage.
• Ability to work with CRM tools and basic MS Office applications, along with strong organizational and time-management skills.
• High level of integrity, attention to detail, and adherence to compliance and regulatory standards.