RELATIONSHIP OFFICER

PeopleStrong; Habra; On-site; INR 300,000 - 500,000; Full time

Job summary

SULB Muthoot Fincorp in Habra, West Bengal seeks a dynamic sales professional to drive customer acquisition and build a network of referral partners. The role covers micro markets, loan products, doorstep service, and end-to-end loan processing support in the assigned area.

The candidate will act as the bridge between customers and the branch, handling cold calls, daily sales activities, and insurance cross-selling to secure loans and promote financial products.

Qualifications

• Strong presentation skills.
• Relationship building and stakeholder management.
• Process knowledge/orientation.
• Cross selling / upselling skills.
• Business development capabilities.
• Effective communication in local language and English.

Responsibilities

• Deliver on customer acquisition through business development.
• Find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna).
• Work in the area assigned by the Branch Sales Manager and generate leads.
• Cold calling to the potential customer base to generate business.
• Daily sales calls as per the plan submitted to BSM.
• Develop a strong relationship with Referral Partners / Connectors.
• Manage the customer journey through sales championships, process championships and product championships; activate Referral Partners for new business.
• Provide doorstep service to customers – at their residence or office.
• Learn the Organization’s policies and source files as per policy.
• Act as the eyes & ears of the Organization while working in the market for new opportunities.
• Support customers in terms of end-to-end loan processing.
• Bridge between customers and the branch.
• Be responsible for Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• Cross-sell insurance effectively to loan customers to safeguard their property, health & life.
• Be the face of SULB Muthoot Fincorp for the area assigned for working.

Skills

Strong presentation skills

Relationship Building

Stakeholder Management

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills (local + English)

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Sales Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BSM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English