RELATIONSHIP OFFICER

PeopleStrong; Barasat; On-site; INR 250,000 - 450,000; Full time

Job summary

SULB Muthoot Fincorp invites a dynamic sales professional to drive customer acquisition in Barasat. You will identify micro markets, empanel trusted referral partners, and scale micro LAP and gold-backed loan business while delivering doorstep service to customers.

Under supervision of the Branch Sales Manager, you will generate leads, conduct cold calls, nurture partnerships, and guide customers through end-to-end loan processing, acting as the bridge between customers and the branch.

Qualifications

• Strong presentation skills.
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Find new micro markets and empanel referral partners to scale up Micro LAP business and gold-backed secured loans.
• Work in the area assigned by the Branch Sales Manager and generate leads.
• Cold calling to the potential customer base to generate business.
• Daily sales calls as per the plan submitted to BSM.
• Find, nurture and develop strong relationships with Referral Partners / Connectors.
• Activate referral partners for new business.
• Provide doorstep service to customers – at residence or office.
• Learn organizational policies and source files per policy.
• Act as Eyes & Ears of the organization in the market for new opportunities and report to Branch Manager.
• Support customers in end-to-end loan processing.
• Bridge between customers and the Branch.
• Responsible for soft bucket collections and early mortality; 12 MOB fresh sourcing.
• Cross-sell insurance to loan customers to safeguard property, health and life.
• Be the face of SULB Muthoot Fincorp for the assigned area.

Skills

Presentation skills

Relationship building

Stakeholder management

Process knowledge

Cross selling

Business development

Communication skills

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Sales Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BSM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers – at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English