Branch Manager - MFI North

Bajaj Finance; Ahmednagar; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited is seeking an experienced Branch Manager to lead a microfinance JLG portfolio in the Ahmednagar region. You will guide the team on daily projections, cross-sell initiatives, and adherence to the defined activity plan for customer visits.

The role requires strong people management, branch oversight, and ensuring compliance with all policies; you will engage with customers, conduct center meetings, and manage portfolio health in line with targets.

Qualifications

• Graduation is required.
• 4-6 years in Microfinance JLG business, with at least 2 years as Assistant Branch Manager / Branch Manager.

Responsibilities

• Daily review with team regarding projections of business and cross sell; center meetings and day plan.
• Ensure execution of the defined activity plan for customer visits by the team.
• Supervise and monitor branch; conduct huddles with team and resolve pain areas.
• Attend Center Meetings and meet customers; conduct Group Recognition tests per operating model.
• Track and facilitate disbursements for day and month; ensure timely clearance of dues.
• Ensure 100% compliance of all business policies and SOPs for the branch.
• Assist in collections in higher buckets; coordinate with teams and visit customers locally.
• Nominate team members for rewards; recognize achievements in internal forums.

Education

Graduation

Job description

Job Summary

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• Qualifications: Graduation
• Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager