Relationship Manager - GL West

Bajaj Finserv Limited; Thane, Kalyan-Dombivli; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finserv Limited in Thane is seeking an experienced professional to manage branch operations and profitability. You will drive marketing, engage customers, and ensure compliant valuation of pledged gold.

The role requires leadership to coach staff, improve gold loan volumes, and coordinate with teams to sustain branch growth and service quality.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Experience in gold loan banking or related client service is preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing to improve brand visibility and pipeline health.
• Engage customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation and compliance for pledged gold.
• Safeguard pledged securities and manage branch cash/NPAs through follow-ups.
• Coach and train branch staff and provide timely performance feedback.
• Prepare reports and drive growth of the branch and gold loan business.

Skills

Customer engagement

Team mentoring

Communication skills

Planning

Education

Bachelor's or postgraduate degree

Job description

Job Purpose

"This position is open with Bajaj finance limited"

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.