Relationship Manager - GL West

Bajaj Finserv Limited; Parbhani; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited in Maharashtra invites applications for a Branch Manager to lead a team, drive branch profitability, and expand the consumer gold loan portfolio.

The role emphasizes customer engagement, field marketing, compliance, and mentoring staff to achieve growth while maintaining risk controls and high service standards at the branch.

Qualifications

• 4–7 years of relevant experience.
• Gold loan banking and client service experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor branch marketing to maintain healthy leads and growth.
• Engage customers for acquisition and retention.
• Ensure accurate valuation of pledged gold ornaments per policy.
• Safekeeping of pledged securities in vault.
• Maintain NPAs through active follow-ups on interests.
• Hire, coach, and train staff with timely feedback.
• Prepare reports and drive branch growth.
• Increase Gold Loan and third-party product sales.
• Ensure 100% valuation compliance.

Skills

Leadership

Banking experience

Gold loan expertise

Customer service

Education

Bachelor's degree

Postgraduate degree preferred

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participation in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.