Relationship Manager - GL West

Bajaj Finserv Limited; Patan District, Balrampur; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager in India to lead a team at a gold loan branch, driving growth and customer loyalty. The role includes directing operations, marketing activities, and risk controls to ensure healthy business pipeline and strong revenue generation.

The position emphasizes people leadership, branch profitability, and adherence to company policies while expanding services to customers and managing external partners.

Qualifications

• 4–7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to improve brand visibility and product uptake.
• Plan and monitor branch-level marketing to sustain a healthy lead pipeline and business conversion.
• Engage customers; acquire new clients and retain existing ones.
• Ensure accurate valuation and weight purity assessment of pledged gold per policy and audit.
• Co-manage vault security and safekeeping of pledged securities.
• Maintain NPAs through proactive follow-ups for interest collections.
• Hire, coach, and train staff, providing timely performance feedback.
• Prepare branch performance reports and drive growth initiatives.
• Expand gold loan business and cross-sell products like NCDs and gold coins.

Skills

Verbal communication

Written communication

Education

Bachelor's or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.