Relationship Manager - GL West

Bajaj Finserv Limited; Gondal; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team and drive growth of consumer gold loan business. You will direct branch operations, oversee customer acquisition, and ensure compliance with policies and quality controls.

The role emphasizes leadership, mentoring, and strong stakeholder collaboration to expand the customer base and product reach across the branch network.

Qualifications

• 4–7 years of relevant experience in gold loan banking or consumer lending.
• Bachelor's degree or postgraduate degree preferred.
• Experience in management or client services preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability of the branch.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor marketing activities to ensure a healthy pipeline of leads.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Safeguard pledged securities as joint custodian of the vault.
• Maintain NPAs control through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely performance feedback.
• Prepare reports and drive growth of business in the branch.
• Increase gold loan business and other products like NCDs and gold coins.

Skills

Leadership

Team management

Customer engagement

Communication skills

Training/Mentoring

Planning

Education

Bachelor's Degree

Postgraduate Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.