Relationship Manager - GL West

Bajaj Finserv Limited; Srikakulam, Fatehabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team and drive business growth in gold loan operations. You will set strategy, mentor staff, and ensure high service standards while safeguarding assets.

Key duties include optimizing branch profitability, conducting field marketing, managing customer engagements, evaluating pledged gold, and ensuring compliance. The ideal candidate has 4–7 years of relevant experience and a Bachelor's or higher degree.

Qualifications

• 4-7 years of relevant experience
• Bachelor's Degree / Post-graduation Degree preferred
• Experience in gold loan banking, gold loan products, management or client service preferred
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Oversee branch operations and profitability of the branch
• Drive field-marketing activities to improve brand visibility for financial products
• Plan, conduct and monitor branch field-level marketing to ensure a healthy pipeline of leads
• Focus on customer engagement for new acquisitions and retention of existing customers
• Conduct valuation appraisal of pledged gold ornaments with correct weight and purity per policy
• Joint custodian of the Vault for safekeeping of pledged securities
• Keep NPAs under control through follow-ups for interest collections
• Hire, coach, mentor and train employees with timely feedback on performance
• Maintain quality performance, prepare reports and drive growth strategies for the branch
• Increase Gold Loan business and other products like NCDs and Gold Coins

Skills

Leadership

Branch operations

Customer engagement

Field marketing

Team mentoring

Communication skills

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participation in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retainment of old customers.
• Conducting error-free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products, i.e., NCDs, Gold Coins sale, etc.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.