Relationship Manager - GL West

Bajaj Finserv Limited; Moga District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team, drive growth in consumer gold loan, and build customer loyalty. The role involves planning branch operations, coordinating field-marketing activities, and ensuring compliance in valuation and processes.

Ideal candidates will have 4-7 years of relevant experience, a Bachelor’s degree (postgraduate preferred), and strong communication skills to manage client relationships and achieve branch profitability.

Qualifications

• Demonstrates strong leadership in managing branch teams.
• Proven ability to drive field-marketing activities and client growth.
• Excellent written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations and profitability.
• Drive field-marketing activities to improve brand visibility and lead generation.
• Plan and monitor branch marketing to maintain a healthy pipeline and conversions.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct error-free valuation of gold ornaments as pledged, ensuring weight and purity accuracy.
• Joint custodian of the Vault and safekeeping of pledged securities as per policy.
• Keep NPAs in control through follow-ups for interest collections.
• Provide training and mentoring to staff; give timely feedback on performance.
• Prepare branch reports and take actions for business growth.
• Increase Gold Loan business and other third-party products like NCDs and Gold Coins.
• Maintain 100% process compliance in valuation and related activities.

Skills

Leadership

Branch operations

Marketing

Customer service

Education

Bachelor's degree

Postgraduate degree

Job description

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.