Relationship Manager - GL West

Bajaj Finserv Limited; Alibag; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Bajaj Finserv Limited in Alibag, Maharashtra, invites applications for Branch Manager to lead a team and drive growth in consumer gold loan products.

The role focuses on branch operations, field marketing, customer acquisition and retention, plus strict compliance, valuation of pledged gold, NPAs control and people development. Strong leadership and communication are essential.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation preferred.
• Gold loan banking or related experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations, performance and profitability.
• Lead field marketing activities to improve brand visibility.
• Plan and monitor branch marketing to maintain a healthy leads pipeline.
• Engage customers for new acquisitions and retention of existing customers.
• Valuation and appraisal of pledged gold with accuracy and compliance.
• Manage vault custody and safeguard pledged securities.
• Control NPAs through follow-ups and timely collections.
• Hire, coach, and develop staff with regular performance feedback.
• Ensure 100% process compliance and prepare business reports.
• Grow gold loan business and related products.

Skills

Leadership

People management

Communication skills

Education

Bachelor's Degree / Post-graduation Degree

Job description

Job Purpose

"This position is open with Bajaj finance limited"

The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance & profitability of the branch.
  
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility
  
• Plan,conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth
  
• Focus on customer engagement for new customer acquisitions & retainment of old customers
  
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance
  
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
  
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
  
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
  
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
  
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
  
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
  
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
  
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
  
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education & Skill Qualifications:

• 4-7 years of relevant experience required.
  
• Bachelors Degree/Post-graduation Degree preferred.
  
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
  
• Consistently demonstrates clear and concise written and verbal communication skills.