Relationship Manager - GL West

Bajaj Finserv Limited; Gadchiroli; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team, drive gold loan growth, and supervise branch operations in Maharashtra. The role emphasizes leadership, customer engagement, and compliance with company policies.

The candidate should have 4-7 years of experience in gold loan banking or related fields, with strong communication and team-management skills to grow the branch and maintain high service standards.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's or post-graduation degree preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor branch marketing to maintain a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Ensure accurate valuation of pledged gold and compliance with company policy.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Keep NPAs in check through follow-ups on interest collections.
• Hire, coach, mentor, and provide feedback to staff.
• Maintain quality performance and prepare reports for growth of business.
• Increase gold loan business and cross-sell third-party products.
• Ensure 100% process compliance at branch.

Skills

Leadership

Team management

Communication skills

Customer engagement

Marketing

Education

Bachelor's or Master's degree

Job description

"This position is open with Bajaj finance limited"

The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.