Relationship Manager - GL South

Bajaj Finance; Pedana; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager to lead a team and drive growth in consumer gold loan activities. You will provide direction, safeguard branch operations and contribute to strategic initiatives to expand the client base.

The role emphasizes customer engagement, accurate gold valuation, strict compliance, and staff development. You will manage field marketing, reporting and risk controls to sustain branch profitability.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.

Responsibilities

• Oversee branch operations, performance and profitability.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor branch and field level marketing to ensure healthy pipeline of leads and growth.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct accurate valuation and appraisal of pledged gold per policy and compliance.
• Co-manage the Vault and safekeeping of pledged securities as per policy.
• Maintain NPAs through follow-ups for interest collections.
• Plan for smooth branch functioning and team cohesion across the organisation.
• Hire, coach, mentor and train employees with timely feedback on performance.
• Maintain quality and performance, prepare branch reports and take actions for growth.
• Increase gold loan business and cross-sell third-party products (NCDs, gold coins, etc.).
• Ensure 100% process compliance at branch.

Skills

Communication skills

Education

Bachelor's Degree / Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.