Relationship Manager - GL South

Bajaj Finance; Dindigul; On-site; INR 900,000 - 2,000,000; Full time

Job summary

Bajaj Finserv Limited in Tamil Nadu seeks a Branch Manager to lead daily operations, drive profitability and grow the consumer gold loan book. You will supervise branch staff, ensure process compliance and deliver strong customer service.

The role emphasizes field marketing, customer onboarding, risk controls, and collaboration with external partners to expand business while maintaining high standards of audit readiness and NPAs control.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's degree or higher preferred.
• Experience in gold loan banking or related products preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to boost brand visibility.
• Plan and monitor field activities to maintain a healthy lead pipeline and conversion.
• Engage customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation of pledged gold ornaments per policy and audit requirements.
• Safeguard pledged securities and act as custodian of vault.
• Maintain NPAs at controlled levels through proactive follow-ups.
• Hire, coach, mentor, and provide timely performance feedback to staff.
• Prepare reports and drive actions to grow branch business, including gold loans and third-party products.
• Ensure 100% process compliance in valuations and operations.

Skills

Gold loan banking experience

Management experience

Client service experience

Written and verbal communication

Education

Bachelor's or Postgraduate degree

Job description

Job Purpose

"This position is open with Bajaj finance limited"

The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.