Relationship Manager - GL East

Bajaj Finance; Visakhapatnam, Bobbili; On-site; INR 400,000 - 700,000; Full time

Job summary

Bajaj Finserv Limited in Visakhapatnam is seeking an experienced Branch Manager to lead daily branch operations and drive profitability. The role focuses on field marketing, customer engagement, and adherence to gold loan valuation and vault compliance.

You will manage team performance, develop staff, and push growth across products including NCDs and gold coins, while maintaining NPAs and generating a healthy sales pipeline.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to generate a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct valuation of gold ornaments pledged in branch with accurate weight/purity assessment and compliance.
• Joint custodian of the Vault for safekeeping pledged securities as per policy.
• Keep NPAs under control through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely feedback.
• Prepare reports and take actions to grow branch business.
• Increase gold loan business and other third-party products (NCDs, gold coins, etc.).

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.