Relationship manager - Field Sales - Kolkata

Tradeindia; Kolkata District, Bidhannagar, Howrah; On-site; INR 400,000 - 600,000; Full time

Job summary

Tradeindia is seeking an Assistant Manager / Relationship Manager / Deputy Manager in Kolkata. Graduation is required, with 0-5 years of experience in client relationship roles. The ideal candidate will manage client relationships, drive renewals, and identify upsell opportunities.

Responsibilities include regular client check-ins, coordinating with internal teams, and maintaining CRM records to track engagement and revenue contribution.

Qualifications

• Graduation is required for the role.
• 0-5 years of experience in client relationship or sales.
• Excellent communication and interpersonal skills.
• Ability to identify client needs and provide solutions.

Responsibilities

• Build trusted relationships with assigned clients and be their primary contact.
• Maintain regular check-ins via calls, emails, and visits to ensure engagement.
• Understand client goals and suggest relevant solutions to achieve results.
• Share product updates and new features to keep clients informed.
• Drive contract renewals and minimize churn with ROI insights.
• Identify upsell and cross-sell opportunities with internal teams.
• Coordinate with support, operations, and product teams to resolve queries.
• Maintain CRM records of interactions, renewals, and account activity.

Skills

Good Communication

Negotiation

Key account management

Client Servicing

Education

Graduation

Job description

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Location : Kolkata

Experience Required (0-5) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills:

• Good Communication
• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals