Relationship Manager (CRM)

Docdort; Ahmedabad District; On-site; INR 400,000 - 700,000; Full time

Job summary

Docdort in Ahmedabad is seeking a Relationship Manager (CRM) with 2–8 years of post-sales experience in real estate to manage ongoing client relationships. You will coordinate with Sales, Projects, Legal, Finance and Accounts to ensure smooth service delivery and timely responses.

You will monitor payments, assist with documentation and possession activities, and maintain accurate CRM records to support high customer satisfaction and project handover.

Qualifications

• 2–8 years of CRM/Post‑Sales experience in the real estate industry.
• Strong communication and interpersonal skills.
• Experience in customer handling, collections, possession, and documentation.
• Proficiency in MS Office and CRM software.

Responsibilities

• Build and maintain strong relationships with customers throughout the post‑sales journey.
• Handle customer queries, complaints, and escalations with timely resolution.
• Coordinate with internal departments such as Sales, Projects, Legal, Finance, and Accounts to ensure seamless customer service.
• Monitor payment collections and follow up on outstanding dues.
• Provide regular updates to customers regarding project progress, documentation, possession, and handover.
• Ensure high customer satisfaction and maintain service quality standards.
• Maintain accurate customer records and CRM data.
• Support registration and possession activities.

Skills

CRM software

Communication

Customer handling

MS Office

Real estate knowledge

Tools

CRM software

Job description

Position: Relationship Manager (CRM)

Industry: Real Estate

Experience: 2–6 Years (Ahmedabad & Mumbai) | 4–8 Years (Bangalore)

Key Responsibilities

• Build and maintain strong relationships with customers throughout the post‑sales journey.
• Handle customer queries, complaints, and escalations with timely resolution.
• Coordinate with internal departments such as Sales, Projects, Legal, Finance, and Accounts to ensure seamless customer service.
• Monitor payment collections and follow up on outstanding dues.
• Provide regular updates to customers regarding project progress, documentation, possession, and handover.
• Ensure high customer satisfaction and maintain service quality standards.
• Maintain accurate customer records and CRM data.
• Support registration and possession activities.

Requirements

• 2–8 years of CRM/Post‑Sales experience in the real estate industry.
• Strong communication and interpersonal skills.
• Experience in customer handling, collections, possession, and documentation.
• Proficiency in MS Office and CRM software.

Skills: real estate,crm software,customer satisfaction,documentation,sales,post‑sales