Relationship Manager (CRM)

Docdort; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Docdort in Mumbai is seeking a Relationship Manager (CRM) to nurture post‑sales relationships for real estate projects. You will address customer queries, coordinate with Sales, Projects, Legal and Finance teams, and ensure timely resolutions while monitoring dues and progress updates.

The role emphasizes strong communication, persistent customer care, and accurate CRM data maintenance, with exposure to registrations and possession activities in a dynamic market.

Qualifications

• 2–8 years of CRM/Post‑Sales experience in real estate.
• Strong communication and interpersonal skills.
• Experience in customer handling, collections, possession, and documentation.
• Proficiency in MS Office and CRM software.

Responsibilities

• Build and maintain strong relationships with customers throughout the post‑sales journey.
• Handle customer queries, complaints, and escalations with timely resolution.
• Coordinate with internal departments such as Sales, Projects, Legal, Finance, and Accounts to ensure seamless customer service.
• Monitor payment collections and follow up on outstanding dues.
• Provide regular updates to customers regarding project progress, documentation, possession, and handover.
• Ensure high customer satisfaction and maintain service quality standards.
• Maintain accurate customer records and CRM data.
• Support registration and possession activities.

Skills

Communication skills

Interpersonal skills

Customer handling

Collections

Documentation

Tools

CRM software

MS Office

Job description

Position: Relationship Manager (CRM)

Industry: Real Estate

Experience: 2–6 Years (Ahmedabad & Mumbai) | 4–8 Years (Bangalore)

Key Responsibilities

• Build and maintain strong relationships with customers throughout the post‑sales journey.
• Handle customer queries, complaints, and escalations with timely resolution.
• Coordinate with internal departments such as Sales, Projects, Legal, Finance, and Accounts to ensure seamless customer service.
• Monitor payment collections and follow up on outstanding dues.
• Provide regular updates to customers regarding project progress, documentation, possession, and handover.
• Ensure high customer satisfaction and maintain service quality standards.
• Maintain accurate customer records and CRM data.
• Support registration and possession activities.

Requirements

• 2–8 years of CRM/Post‑Sales experience in the real estate industry.
• Strong communication and interpersonal skills.
• Experience in customer handling, collections, possession, and documentation.
• Proficiency in MS Office and CRM software.

Skills: real estate,crm software,customer satisfaction,documentation,sales,post‑sales