Client Relationship Manager (CRM)

Docdort; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Docdort in Mumbai is seeking a Relationship Manager (CRM) to nurture post-sales relations with customers, ensuring smooth handover and documentation. You will coordinate with Sales, Projects, Legal, Finance, and Accounts to resolve issues and maintain CRM data.

The ideal candidate has 3–8 years in CRM/Post-Sales in real estate, strong communication, and proficiency in MS Office and CRM software; you will manage payments and possession activities while upholding service quality.

Qualifications

• 3–8 years of CRM/Post‑Sales experience in the real estate industry.
• Strong communication and interpersonal skills.
• Experience in customer handling, collections, possession, and documentation.
• Proficiency in MS Office and CRM software.

Responsibilities

• Build and maintain strong relationships with customers throughout the post‑sales journey.
• Handle customer queries, complaints, and escalations with timely resolution.
• Coordinate with internal departments such as Sales, Projects, Legal, Finance, and Accounts to ensure seamless customer service.
• Monitor payment collections and follow up on outstanding dues.
• Provide regular updates to customers regarding project progress, documentation, possession, and handover.
• Ensure high customer satisfaction and maintain service quality standards.
• Maintain accurate customer records and CRM data.
• Support registration and possession activities.

Skills

Strong communication

Interpersonal skills

Tools

MS Office

CRM software

Job description

• Build and maintain strong relationships with customers throughout the post‑sales journey.
• Handle customer queries, complaints, and escalations with timely resolution.
• Coordinate with internal departments such as Sales, Projects, Legal, Finance, and Accounts to ensure seamless customer service.
• Monitor payment collections and follow up on outstanding dues.
• Provide regular updates to customers regarding project progress, documentation, possession, and handover.
• Ensure high customer satisfaction and maintain service quality standards.
• Maintain accurate customer records and CRM data.
• Support registration and possession activities.

Position: Relationship Manager (CRM)Industry: Real EstateExperience: 2–6 Years (BKC, Mumbai)

Key Responsibilities

• Build and maintain strong relationships with customers throughout the post‑sales journey.
• Handle customer queries, complaints, and escalations with timely resolution.
• Coordinate with internal departments such as Sales, Projects, Legal, Finance, and Accounts to ensure seamless customer service.
• Monitor payment collections and follow up on outstanding dues.
• Provide regular updates to customers regarding project progress, documentation, possession, and handover.
• Ensure high customer satisfaction and maintain service quality standards.
• Maintain accurate customer records and CRM data.
• Support registration and possession activities.

Requirements

• 3–8 years of CRM/Post‑Sales experience in the real estate industry.
• Strong communication and interpersonal skills.
• Experience in customer handling, collections, possession, and documentation.
• Proficiency in MS Office and CRM software.

Skills: customer satisfaction,post‑sales,documentation,crm software,sales,real estate