Relationship Manager - Real Estate

Kaustubh Construction; Mumbai Suburban; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Kaustubh Construction is seeking an Assistant Manager CRM to oversee customer relationships, coordinate with clients, and manage payment collections for real estate projects. You will maintain accurate records in the ERP/CRM system and serve as the primary liaison between customers and internal teams.

The ideal candidate has 7–8 years in Real Estate CRM or post‑sales, strong Excel skills, and proven abilities in follow‑ups, documentation, and smooth resolution of queries.

Qualifications

• 7-8 years of experience in Real Estate CRM / Customer Relationship / Collections / Post-Sales.
• Real estate industry experience is mandatory.
• Experience with ERP/CRM software is required.
• Good knowledge of MS Excel and basic reporting.
• Strong communication and client-handling skills.
• Good follow-up and coordination skills.
• Ability to handle payment/collection discussions professionally.
• Good documentation and organizational skills.

Responsibilities

• Manage day-to-day client coordination and customer relationship activities for real estate projects.
• Follow up with customers regarding outstanding payments, instalments, and collection schedules.
• Coordinate with clients for payment reminders, receipts, documentation, agreements, and other requirements.
• Maintain and regularly update customer information, payment details, and communication records in the ERP software.
• Generate and maintain customer/collection reports and MIS through ERP/CRM systems.
• Coordinate with Sales, Accounts, Legal, and Project/Construction teams for timely resolution of customer queries.
• Handle customer queries, complaints, and requests and ensure proper follow-up until closure.
• Track booking, payment, documentation, and other customer-related activities.
• Send payment reminders and follow up with customers for overdue amounts.
• Ensure accurate and timely data entry in the ERP system.
• Maintain proper records of client communication, commitments, and follow-ups.
• Assist in the possession/handover process and coordinate required documentation.
• Build and maintain positive relationships with customers throughout the customer lifecycle.

Skills

Real Estate CRM

Client coordination

Collections

Post-Sales

MS Excel

Communication skills

Follow-up

Documentation

Organizational skills

Tools

ERP/CRM software

Job description

Position: Assistant Manager - CRM (Real Estate)

We are looking for a Assistant Manager CRM to manage customer relationships, coordinate with clients, handle payment collections and follow-ups, and maintain accurate customer records in the ERP/CRM system. The candidate will act as a key point of contact between customers and internal teams to ensure smooth and timely resolution of customer requirements.

Key Responsibilities:

• Manage day-to-day client coordination and customer relationship activities for real estate projects.


• Follow up with customers regarding outstanding payments, instalments, and collection schedules.


• Coordinate with clients for payment reminders, receipts, documentation, agreements, and other requirements.


• Maintain and regularly update customer information, payment details, and communication records in the ERP software.


• Generate and maintain customer/collection reports and MIS through ERP/CRM systems.


• Coordinate with Sales, Accounts, Legal, and Project/Construction teams for timely resolution of customer queries.


• Handle customer queries, complaints, and requests and ensure proper follow-up until closure.


• Track booking, payment, documentation, and other customer-related activities.


• Send payment reminders and follow up with customers for overdue amounts.


• Ensure accurate and timely data entry in the ERP system.


• Maintain proper records of client communication, commitments, and follow-ups.


• Assist in the possession/handover process and coordinate required documentation.


• Build and maintain positive relationships with customers throughout the customer lifecycle.

Candidate Requirements:

• 7-8 years of experience in Real Estate CRM / Customer Relationship / Collections / Post-Sales.


• Real estate industry experience is mandatory.


• Experience with ERP/CRM software is required.


• Good knowledge of MS Excel and basic reporting.


• Strong communication and client-handling skills.


• Good follow-up and coordination skills.


• Ability to handle payment/collection discussions professionally.


• Good documentation and organizational skills.