Relationship Manager - Collections and Support Services

Kotak Mahindra Bank Limited; Ludhiana; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited seeks a Relationship Manager for Support Services in Collection. You will lead field staff, coordinate with accounts, legal and operations, and work to meet monthly and yearly provisioning targets.

The role requires a strong background in retail collections (credit cards preferred) and a track record of managing a team and achieving targets. Internal/external candidate postings apply.

Qualifications

• Experience in retail collections, preferably credit cards, with at least 7 years.
• Total experience of more than 10 years.
• Graduate or MBA degree required.

Responsibilities

• Allocate, drive, monitor and review field force towards achieving budgeted numbers.
• Coordinate with accounts, legal and operations for related functional support.
• Achieve monthly and yearly roll forward and loss provisioning targets.
• Manage a team of 9+ on-role employees and field collection agencies.
• Ensure employee/agency quality during recruitment and productivity leverage.
• Take ownership of high-value accounts to ensure seamless collection.

Skills

Tactful and Persuasive

Education

Graduate/MBA

Job description

Relationship Manager – SUPPORT SERVICES – Collection

Job Role

• Allocate, Drive, monitor and review field force towards achieving budgeted numbers.
• Coordinates with accounts, legal and operations for related functional support.
• Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets.
• Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team.
• Ensuring employee/agency quality while recruitment and leveraging productivity.
• Take ownership of High Value accounts ensure seamless collection.

Job Requirements

• Graduate/ MBA
• Tactful and Persuasive
• Experience in retail collections preferably credit cards at least of 7 years
• Over experience required is of more than 10 years

Same Posting Description for Internal and External Candidates