Regional Collections Manager

Hero FinCorp; Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A leading financial services company in Mumbai is seeking a Collection Manager to oversee field collections and drive team performance. The role involves collaborating with various teams for portfolio management, planning local strategies, and analyzing collection processes. The ideal candidate should have team management experience, proficiency in MS Excel, and a strong understanding of local collection practices. This position offers an opportunity to enhance collection processes and performance across multiple regions.

Qualifications

• Experience in managing a team focused on collections.
• Proficiency in MS Excel for data analysis.
• Strong knowledge of local collection processes.

Responsibilities

• Create capacity for field collections and implement strategies.
• Collaborate with different teams for portfolio management.
• Identify irregularities and analyze collection processes.
• Audit samples on collections and raise red flags.

Skills

Team management including managing senior team members

MS Excel

MIS preparation & Management

Thorough hands-on knowledge of the geography and the collection processes

Job description

• Create adequate capacity on field collections by setting up Collections Agencies doing tele-calling and Field collections/ repossessions through the team in respective locations & drive them for the achieving the targeted numbers.
• Ensuring proper planning of local level strategies & and effective implementation and execution of the central strategies.
• Collaborate with the Call Centre teams, field collection agencies, Sales Teams, Credit Teams, Operation Teams, RCU for various day to day activities in portfolio management, improvement of existing processes, customer disputes redressal.
• Identification of irregularities in the field.
• Ensuring analysing and reporting of identified lapses/ frauds / skips / tough cases and referring to the concerned teams for preventive / curative actions.
• Giving triggers to the management in terms of risk / skip analysis of various business segments / regions etc through analysis of specific portfolio.
• Visiting the assigned geographies and ensuring Portfolio reviews with the collection team, collection Agencies.
• Analysing the monthly performance of all the state managers, cluster managers and collections managers, their collections agencies on the various parameters critical for achieving the desired set targets.
• Constantly look out for and develop low-cost collections Model and Minimize cost of collections for hard bucket collections.
• Continuously audit samples on various collection and raise red flags if any.
• Drive team with high integrity and ensure productivity as per target.
• Team Management, Hiring and driving culture of performance.
• End to End tracking of cash collection process through proper MIS.
• To identify process gaps and suggest process changes & enablers.
• Manage the collection process as laid down, complete ownership of agency management process.

Qualifications

Required Skills

• Team management including managing senior team members
• MS Excel
• MIS preparation & Management
• Thorough hands-on knowledge of the geography and the collection processes